Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What should I do if I'm unsatisfied with the course?
If you're unsatisfied with this course, please write to Katie: [email protected]
within 3 days of purchase to discuss possible refund options.
How do the payment plans work?
The payment plan involves spreading your payments for the course over either 2 months (2 x £79) or 6 months (6 x £29) to make the course fit into your budget more easily. By opting for the payment plan, you are agreeing to 2 or 6 monthly payments, depending on the option you choose. Please note that this is NOT a subscription service like Netflix - it's more like spreading your payments over a number of months for a mattress or refrigerator ;). Once you have made all of your payments, you will have lifetime access to the course.
What does the Premium Service give me?
When you opt for the Premium Service, you'll get a face-to-face coaching element via Zoom (recorded for you to watch back), The Complete English Pronunciation Course, and a bespoke Premium Course Pack based on your own specific native language or accent, which includes worksheets, specific tips and advice, and a voice recording made especially for you! You'll also get access to group workshops. Those in the Premium Silver, Premium Gold, and Premium Platinum programmes also get access to special premium workshops (smaller group, more in-depth topics). You will also get access to the Speech Sounds IPA Course to accelerate your progress. For more information, visit this page https://courses.britishaccentacademy.com/p/pronunciation-premium
Where can I find the answers to the worksheets?
You can find the answers to the worksheets that accompany the Complete English Pronunciation Course as a downloadable file both in the first module of the course (no preview) and in the final module of the course (with a preview).
What should I do if I have a technical problem or a concern about IT?
If you have any technical concerns with the courses, you might find the solution here (e.g. try clearing your caches): https://support.teachable.com/hc/en-us/articles/115000115971 If you've tried these tips and you are still having difficulties, please contact the technical team at [email protected]
- they will be able to take a look at your user settings on the back end of the platform. You can also email [email protected]
for extra support.
How can I get the most out of the course?
Students who practise a little bit every day in the mirror will get the most out of this course. Katie also recommends making regular recordings to monitor progress.
Can I download an app to access my course through mobile?
iOS users can download the Teachable app and access the course(s) that way: https://support.teachable.com/hc/en-us/articles/115000766167-Use-the-iOS-App-as-a-Student