Frequently Asked Questions
How do I schedule my appointment?
Upon purchasing coaching, you'll receive further instructions on how to book a time for your appointment.
How long do I have to use up my coaching session before it expires?
You must use up your session within 6 months from the date of purchase.
Can I purchase additional sessions?
Absolutely! Your instructor will send you the link during the session if you wish to purchase additional sessions.
What happens if I am late for the session?
If you are late for a session, your teacher will wait for you for a maximum of 15 minutes. Please advise your teacher by email if you are going to be late. If you do not show up at all, this will count as a last-minute cancellation and the session will, unfortunately, be forfeited. If you do show up within the 15-minute period, the session must fit into the 55-minute time slot allocated.
What happens if I need to cancel the session?
If you need to cancel or reschedule the session, please let British Accent Academy know 24 hours in advance. If you cancel last minute (less than 24 hours in advance), unfortunately, the session will be forfeited.
Can I get a refund if I'm unhappy with my purchase?
While British Accent Academy's online video courses are subject to a refund policy*, 1-to-1 sessions are only refundable within the first 24 hours of booking. Once you have taken your class, packages that include 1-to-1 coaching are non-refundable.